Service Evaluation

How to buy

HOW TO BUY

Buying process in LURBE GRUP, S.A.

The following describes the processes involved in the purchase through LURBE GRUP Inc.’s server:

1. Customer registration.

Customers register by completing a form with their personal data (we do not ask for any banking or payment detail), registering in the system with a username and a password of himself.

This process involves sending data to our server, which is performed safely by using an advanced SSL (Secure Socket Layers) system.

Most existing browsers accept SSL, but when in doubt, contact your Internet service provider.

When making a payment transaction involving exchange of confidential information, such as personal data from your credit card, you will be automatically taken to the secure server implemented by CECA (Spanish Confederation of Savings Banks) for our commerce, expressly leaving our WEB.

From that point on, any submission of data is fully secure.

2. Shopping cart.

The customer browses our store, adding to the shopping cart those items they wish to buy. Those items will remain in the shopping cart until the order is done and confirmed. The shopping cart gives you the ability to vary the quantity of one particular item within the same purchase; in order to do that, remember to update the cart once the modification is made and mark the check box, if you want to remove an item from the basket.

Cookies are small pieces of information that LURBE GRUP Inc. needs in order to understand the interests of our customers and do not contain any personal information. Your browser must accept cookies for this application to function properly.

3. Order processing.

Once the selection of articles process is finished, the client will be taken to the order confirmation section, which asks the client to log in if they had been previously registered or otherwise are required to register.

In the event that the customer is already registered, as expressed in section 1, when sending the transaction data, the only information that travels over the network is the user code and the reference of the items being purchased; all other personal and payment information are hosted on our secure server and do not travel through the network.

When making payment by credit card, the system automatically connects to the secure server of CECA, not controlled by our store, so none of your card or banking information is registered on our website. The CECA system returns to our server only the operations that have been accepted without any data strictly personal traveling, making it impossible to record Personal Data.

This phase is done in a totally safe way, since it is integrated into the secure server payment gateway hired by us.

ON CARD PAYMENT.

Our trade supports PAYMENT with various credit cards, but it is essential that the card is SECURITIZED (with a special key for online purchases).

The securitization of your card gets done by your issuing bank, thus ensuring the security of its use.

The card securitization consists simply in assigning a key to your card known by you alone, thus ensuring the strictly personal use of your card. If your card is not SECURITIZED, the PAYMENT gateway installed in our store automatically denies the payment.

For security reasons, securitize all your credit cards for ONLINE purchases.

Recommendations and Precautions.

Here are some precautions we advise our clients to take:

1. Do not provide anyone with your username or password.

2. Do not write them down in an easy accessible location (computer, agenda).

3. Always use our SSL security system.

Always disconnect the browser session after having agreed to a secure zone or entering the system user or password.

Stock Availability

Product in stock, immediate availability: Product with High Availability (48/72h)

Note: This is the actual availability in our main warehouse, where shipments are handled. This availability may vary from that shown on the web, here you find the actual availability, i.e., the reserved items would not count as stock, so it would show only those that are free. The carrier shipping time is not included in these terms.

Important: The availability is updated in real time, from one day to the next the availability of any item may change, so watch for changes in inventory. Each day brings new entries of articles as well as others that go out of stock.

DELIVERY TERMS

1. All products shown are in stock and will be shipped the same day that payment is confirmed; when there is no stock of a product, that is indicated by the color specified above, or with the estimated delivery time in working days.

2. Our delivery terms start from receipt of payment and may vary between 2 and 10 days, LURBE GRUP Inc. will make every effort to ensure delivery no later than 10 working days, provided there is no agreement between the customer and the company resulting in other conditions.