NGS

How to buy

HOW TO BUY

Buying process in LURBE GRUP, S.A.

The following describes the processes involved in the purchase through LURBE GRUP Inc.’s server:

1. Customer registration.

Customers register by completing a form with their personal data (we do not ask for any banking or payment detail), registering in the system with a username and a password of himself.

This process involves sending data to our server, which is performed safely by using an advanced SSL (Secure Socket Layers) system.

Most existing browsers accept SSL, but when in doubt, contact your Internet service provider.

When making a payment transaction involving exchange of confidential information, such as personal data from your credit card, you will be automatically taken to the secure server implemented by CECA (Spanish Confederation of Savings Banks) for our commerce, expressly leaving our WEB.

From that point on, any submission of data is fully secure.

2. Shopping cart.

The customer browses our store, adding to the shopping cart those items they wish to buy. Those items will remain in the shopping cart until the order is done and confirmed. The shopping cart gives you the ability to vary the quantity of one particular item within the same purchase; in order to do that, remember to update the cart once the modification is made and mark the check box, if you want to remove an item from the basket.

Cookies are small pieces of information that LURBE GRUP Inc. needs in order to understand the interests of our customers and do not contain any personal information. Your browser must accept cookies for this application to function properly.

3. Order processing.

Once the selection of articles process is finished, the client will be taken to the order confirmation section, which asks the client to log in if they had been previously registered or otherwise are required to register.

In the event that the customer is already registered, as expressed in section 1, when sending the transaction data, the only information that travels over the network is the user code and the reference of the items being purchased; all other personal and payment information are hosted on our secure server and do not travel through the network.

When making payment by credit card, the system automatically connects to the secure server of CECA, not controlled by our store, so none of your card or banking information is registered on our website. The CECA system returns to our server only the operations that have been accepted without any data strictly personal traveling, making it impossible to record Personal Data.

This phase is done in a totally safe way, since it is integrated into the secure server payment gateway hired by us.

ON CARD PAYMENT.

Our trade supports PAYMENT with various credit cards, but it is essential that the card is SECURITIZED (with a special key for online purchases).

The securitization of your card gets done by your issuing bank, thus ensuring the security of its use.

The card securitization consists simply in assigning a key to your card known by you alone, thus ensuring the strictly personal use of your card. If your card is not SECURITIZED, the PAYMENT gateway installed in our store automatically denies the payment.

For security reasons, securitize all your credit cards for ONLINE purchases.

Recommendations and Precautions.

Here are some precautions we advise our clients to take:

1. Do not provide anyone with your username or password.

2. Do not write them down in an easy accessible location (computer, agenda).

3. Always use our SSL security system.

Always disconnect the browser session after having agreed to a secure zone or entering the system user or password.

Stock Availability

Product in stock, immediate availability: Product with High Availability (48/72h)

Note: This is the actual availability in our main warehouse, where shipments are handled. This availability may vary from that shown on the web, here you find the actual availability, i.e., the reserved items would not count as stock, so it would show only those that are free. The carrier shipping time is not included in these terms.

Important: The availability is updated in real time, from one day to the next the availability of any item may change, so watch for changes in inventory. Each day brings new entries of articles as well as others that go out of stock.

DELIVERY TERMS

1. All products shown are in stock and will be shipped the same day that payment is confirmed; when there is no stock of a product, that is indicated by the color specified above, or with the estimated delivery time in working days.

2. Our delivery terms start from receipt of payment and may vary between 2 and 10 days, LURBE GRUP Inc. will make every effort to ensure delivery no later than 10 working days, provided there is no agreement between the customer and the company resulting in other conditions.

Discount Code

DISCOUNT VOUCHERS

If you have a voucher, you should introduce it in the first step of the buying process “Shopping Cart Review”

In the “DISCOUNT VOUCHERS” section, please enter the code in the field “Enter a promotional code” and then click ” Validate Voucher”

Methods of payment

METHODS OF PAYMENT

Visa credit card or MasterCard.

If you choose this option, you will be connected to our bank's virtual POS through a secure server in order to complete the purchase with maximum security.

If you have not activated the secure payment option, please contact your bank.

Bank transfer.

If you choose the bank transfer / deposit, you should deposit the amount in Deustche Bank.

Account Nº : 00190102744010042172

In this case, please type your name, surname and order number (that is included in the purchase confirmation email)

Pay Pal.

If you choose PayPal option, you will be connected to PayPal's secure server in order to complete the purchase with maximum security.

Further corporate information on Paypal:

You can open a PayPal account online and send the money from several sources (such as your credit card or a bank account) to several destinations. Besides, you don't have to provide your financial data, hence you online shop can not see neither your credit card number nor your bank data.

If you want to open an account or for any further information, please visit: www.paypal.com

Guarantee

WARRANTY

Every NGS product have 2 year warranty, depending on the product.

For using this warranty, is indispensable present the purchase´s bill

General Warranty does not include transport costs and travel. Any item damaged, or not within its warranty period, should be sent to the SAT NGS prepaid. Otherwise the goods will not be accepted.

Reimbursement

RETURN POLICY

If you are not satisfied, you can return your purchases on https://www.ngs.eu . Only the purchases made on https://www.ngs.eu will be accepted.

The maximum refund term is 15 calendar days from the reception order.

The reasons that may cause an item return are the following:

If you are not satisfied with your purchase:

-It can be returned by courier service to NGS Portuetxe 27, 20.018 San Sebastian (Spain) and we will reimburse the money except the shipping fees paid for the order.

-In case of being a gift:

-The product can be exchanged if it has not been unsealed and it is in perfect conditions. The money spent in the purchase will reimbursed to the person who bought it. The shipment fees and the price difference, if any, should be charged to the person who made the purchase.

Refund policy:

In order to exchange a product you have to contact our Technical Assistance Service by sending an e-mail to: support@ngs.eu

The refund will be made through the method of payment used for the purchase.

IMPORTANT:

No refund nor any exchange will be made by ngsonline.ngs.eu until the reception and the packaging have been checked and the item has been received to our warehouse.

The price to be refund is the one that appeared on the order, except the shipping fee that will be refund in case of ngsonline.ngs.eu being liable of the cause of the product exchange.

Delivery expenses

SHIPPING COSTS

In order to know the full amount of the purchase, including the shipping costs, you have to add the products to the shopping cart and click on "Continue", on the right menu, then type your country and zip code.

Free shipping for purchases higher than 40€(only in the Iberian Peninsula)

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